Request for Refund
Your satisfaction and trust matter to us. If you have a concern regarding a consultation booking or payment, please share the details with our team. We will review your request according to our refund policy and respond accordingly.
Our Refund Approach
At Aadhvika Jyotish, we aim to provide a respectful and transparent consultation experience. Every refund request is considered individually, taking into account the booking details, payment status, and whether the requested service has already been provided.
Since astrology consultations involve personalised time, preparation, and guidance, refund eligibility may depend on the stage of the service. Submitting a refund request does not automatically guarantee approval.
When Can You Request a Refund?
Please review the following situations before submitting your request.
Duplicate Payment
If the same booking amount has been charged more than once, you may request a refund for the duplicate transaction after verification.
Booking Cancellation
If you need to cancel a consultation, contact us as early as possible. Eligibility will depend on the appointment status and any preparation or service already completed.
Service Not Provided
If a confirmed consultation could not be provided due to an issue from our side, you may contact us to request a refund or discuss an alternative appointment.
Incorrect Payment Amount
If you have paid an amount different from the confirmed consultation fee, please share your payment proof for verification and resolution.
Situations Where Refunds May Not Be Applicable
Refunds may not be available in the following situations, subject to applicable consumer protection laws:
- The personalised astrology consultation has already been completed.
- A personalised birth chart analysis or consultation report has already been prepared or delivered.
- The customer is dissatisfied solely because an astrological interpretation or prediction did not match their personal expectations.
- The customer changes their mind after the consultation service has been provided.
- The customer does not attend a confirmed appointment without prior communication, subject to the applicable cancellation terms.
- The requested outcome, such as marriage, employment, foreign settlement, or any other life event, has not occurred.
These guidelines do not limit any refund or cancellation rights available to customers under applicable law.
Our Refund Request Process
Submit Your Request
Contact our team with your booking reference, payment details, and reason for requesting a refund.
Request Verification
Our team will review your payment, booking information, and service status.
Refund Decision
We will communicate the outcome of your request and any next steps.
Payment Processing
If approved, the refund will be initiated through the original payment method wherever possible. Bank or payment provider processing times may vary.
Important Refund Information
Refund Processing: Approved refunds are generally initiated within 7–10 business days. The actual time for the amount to appear in your account depends on your bank or payment provider.
Payment Verification: We may request a transaction ID, payment receipt, or other relevant information to verify your request.
Partial Refunds: Where appropriate and legally permitted, a partial refund may be considered depending on the work or service already completed.
For questions about this policy, please contact Aadhvika Jyotish through our official contact page.